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Post-sales deployment and support

Keep systems running smoothly with expert deployment and responsive support, matched to the cover level you need.

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Why choose Hammer professional services?

Every customer, every network and every solution is unique. Hammer services are flexible, comprehensive and adaptable to allow you to benefit from as much or as little as you require.

Succeed at the Scope stage and Hammer Deploy services accelerate implementation and deployment to get your customers operational in the optimal time and with minimal disruption.

  • Vendor accredited consultancy and installation.
  • Fully documented
  • End-user sign-off and acceptance on completion
  • Full project management option
  • UK and mainland Europe
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Ongoing management, maintenance and educating customers to deliver first-line support.

With Hammer services you’re assured of:

    • 24/7/365 cover

    • 100% Hammer operated TAC

    • UK and Europe coverage

    • 100% vendor accredited & endorsed delivery

    • Qualified, experienced engineers

    • Flexible & tailored solutions

    • Real-world, practical, hands-on experience

Maintain (Reactive)

Basic
Basic HW
Advanced
Advanced HW
Advanced HW Plus
Premium
Premium Plus
Features
Contact Methods
Phone, E-Mail, Web
Phone, E-Mail, Web
Phone, E-Mail, Web
Phone, E-Mail, Web
Phone, E-Mail, Web
Phone, E-Mail, Web
Phone, E-Mail, Web
Hours of Cover
9-5, Mon-Fri
9-5, Mon-Fri
24x7x365
24x7x365
24x7x365
24x7x365
24x7x365
Access to Software Updates
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Hardware Cover
-
NBD
-
NBD
4 Hours
8 Hours
4 Hours
Engineer to Site
-
-
-
-
-
8 Hours
4 Hours
Basic
Features
Contact Methods
Phone, E-Mail, Web
Hours of Cover
9-5, Mon-Fri
Access to Software Updates
Yes
Hardware Cover
-
Engineer to Site
-
Basic HW
Features
Contact Methods
Phone, E-Mail, Web
Hours of Cover
9-5, Mon-Fri
Access to Software Updates
Yes
Hardware Cover
NBD
Engineer to Site
-
Advanced
Features
Contact Methods
Phone, E-Mail, Web
Hours of Cover
24x7x365
Access to Software Updates
Yes
Hardware Cover
-
Engineer to Site
-
Advanced HW
Features
Contact Methods
Phone, E-Mail, Web
Hours of Cover
24x7x365
Access to Software Updates
Yes
Hardware Cover
NBD
Engineer to Site
-
Advanced HW Plus
Features
Contact Methods
Phone, E-Mail, Web
Hours of Cover
24x7x365
Access to Software Updates
Yes
Hardware Cover
4 Hours
Engineer to Site
-
Premium
Features
Contact Methods
Phone, E-Mail, Web
Hours of Cover
24x7x365
Access to Software Updates
Yes
Hardware Cover
8 Hours
Engineer to Site
8 Hours
Premium Plus
Features
Contact Methods
Phone, E-Mail, Web
Hours of Cover
24x7x365
Access to Software Updates
Yes
Hardware Cover
4 Hours
Engineer to Site
4 Hours

Manage (Proactive)

Advanced
Enhanced
Features
Contact Methods
Phone, E-Mail, Web
Phone, E-Mail, Web
Hours of Cover
24x7x365
24x7x365
Access to Software Updates
Yes
Yes
Remote Upgrades
Yes
Yes
Hardware Cover
-
Yes
Engineer to Site
-
4 Hours
Adds, Moves, Changes
Within 2 Hours
Within 1 Hour
Proactive Monitoring
Yes
Yes
Reports
Basic On-Demand
Basic Monthly
Technical Account Manager
-
Yes
Advanced
Features
Contact Methods
Phone, E-Mail, Web
Hours of Cover
24x7x365
Access to Software Updates
Yes
Remote Upgrades
Yes
Hardware Cover
-
Engineer to Site
-
Adds, Moves, Changes
Within 2 Hours
Proactive Monitoring
Yes
Reports
Basic On-Demand
Technical Account Manager
-
Enhanced
Features
Contact Methods
Phone, E-Mail, Web
Hours of Cover
24x7x365
Access to Software Updates
Yes
Remote Upgrades
Yes
Hardware Cover
Yes
Engineer to Site
4 Hours
Adds, Moves, Changes
Within 1 Hour
Proactive Monitoring
Yes
Reports
Basic Monthly
Technical Account Manager
Yes

Assist (Requests)

Assist Credits
Features
Contact Methods
Phone, E-Mail, Web
Hours of Cover
24x7x365 available
Access to Software Updates
Yes
Remote Upgrades
Yes
Hardware Cover
-
Engineer to Site
Yes*
Adds, Moves, Changes
Yes
Assist Credits
Features
Contact Methods
Phone, E-Mail, Web
Hours of Cover
24x7x365 available
Access to Software Updates
Yes
Remote Upgrades
Yes
Hardware Cover
-
Engineer to Site
Yes*
Adds, Moves, Changes
Yes