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Professional services

A service uniquely tailored
for you

 

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Every customer, every network and every solution is unique. Enterprise Professional Services are flexible, comprehensive and adaptable to allow you to benefit from as much or as little as required throughout each and every stage of the sales cycle – from initial scoping and discovery, to ongoing management and maintenance and educating customers to deliver first-line support.

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Pre-sales support

Scope brings expert pre-sales support to help you design the right solution, prove the value and win customer trust.

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Post-sale deployment and support

From deployment to 24/7 support and management, we keep solutions running at their best.

 

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SOC

Sensra SOC delivers a next-generation MDR and XDR service, powered by an AI-driven Security Information and Event Management (SIEM) platform, SOAR automation, and a 24/7/365 UK-based Security Operations Centre. Our people, our Platform and our methodology

Find out more 


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Education services

Hands-on, expert-led training built for real-world deployment.

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IT asset disposition

Compliant IT Asset Disposal with guaranteed data security, reuse and responsible recycling.

 

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Device lifecycle management

From build to disposal, we manage the full device lifecycle so you don’t have to.

Centres of excellence

We offer a range of end-to-end lifecycle services from our UK Centres of Excellence (CoE)

Our services are designed to be totally modular so that our partners can engage with Hammer, whether they are simply augmenting their own resource during peak times or opting for a full white label managed service to enhance their offerings and revenues.

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  • 24/7/365 support across a wide range of our services offerings
  • Providing technical assistance to over 2,000+ customers per quarter
  • Customer portal and online multi-lingual chat sessions available for contracted customers
  • Specialists in staging services, storage security & IT infrastructure
  • Prince2 Accredited Project Managers
  • ISO27001 Accredited Services with full DR systems and processes
  • Trade-in, second life services and managed services specialisms
  • New services coming soon via M&A...

Hammer distribution complete lifecycle support

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1. Scope

Including solution design and consultancy 

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2. Deploy

Pre & post delivery build, configure and install

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3. Educate

Vendor authorised training services

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4. Project management

For projects requiring skilled PM

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5. Hosting

Use of third party datacentre to house private infrastructure 

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6. SOC Sensra

Monitor, detect, investigate and remediate cyber threats 24x7

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7. Monitor

Proactive monitoring & fault reporting of any IP device

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8. Maintain

Reactive support agreement, with advice to fix

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9. Manage

Proactive support agreement, complete the fix

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10. Asset disposition

Removal, disposal and recycling of IT equipment