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RMA and returns

Download, pack, ship - clear steps and quick support

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At Hammer Enterprise, we take great pride in delivering top-quality customer service to all our clients.


Once we receive a completed returns form, your enquiry is guided through a carefully designed process that ensures your return is handled swiftly, with full traceability for any questions related to the RMA. Thanks to our strong partnerships with trusted vendors, we’re able to respond quickly when a product replacement is needed. If the item is in stock, we’ll do our very best to get a replacement out to you as soon as possible.

To make shipping as hassle free as possible, we have an RMA returns hub in Basingstoke, UK and Den Bosch,  Netherlands.

Download an RMA form

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Please fill in the boxes below using BLOCK CAPITALS and email to returnsrequest@hammerdistribution.com
 
Once you have submitted your online RMA request, we will endevour to respond to you within 24 hours.
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For all UK customers; 

Please send RMA shipments, with the RMA number clearly on the box, to: Hammer Distribution, Vision 27, 1 Stewart Road, Basingstoke, RG24 8NF, UK

 

For all customers outside the UK;

Please send RMA shipments, with the RMA number clearly on the box, to our Den Bosch warehouse: Hammer Distribution NL, Hammer / J. Heebink Internationaal Transport, Standaardruiter 8, 3905 PW , Veenendaal, Netherlands

Guide to packing
your return

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Read here

View our
RMA policy

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Read here