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Professional services

Empowering, enabling and educating reseller partners. A service uniquely tailored for you

Professional Services header image_V2

Every customer, every network and every solution is unique. Enterprise Professional Services are flexible, comprehensive and adaptable to allow you to benefit from as much or as little as required throughout each and every stage of the sales cycle. From initial scoping and discovery, to ongoing management and maintenance and educating customers to deliver first-line support.

01_pre-sales support

Pre-sales support

Scope brings expert pre-sales support to help you design the right solution, prove the value and win customer trust.

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02_post sale deployment

Post-sales deployment and support

From deployment to 24/7 support and management, we keep solutions running at their best.

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03_SOC

Sensra SOC

Sensra SOC delivers a next-generation MDR and XDR service, powered by an AI-driven Security Information and Event Management (SIEM) platform, SOAR automation, and a 24/7/365 UK-based Security Operations Centre. Our people, our Platform and our methodology

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04_Education

Education services

Hands-on, expert-led training built for real-world deployment.

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05_IT asset disposition

IT asset disposition

Compliant IT Asset Disposal with guaranteed data security, reuse and responsible recycling.

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06_device lifecycle

Device lifecycle management

From build to disposal, we manage the full device lifecycle so you don’t have to.

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Centres of excellence

We offer a range of end-to-end lifecycle services from our UK Centres of Excellence (CoE)

Our services are designed to be totally modular so that our partners can engage with Hammer, whether they are simply augmenting their own resource during peak times or opting for a full white label managed service to enhance their offerings and revenues.

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Key Features

24/7/365 support across a wide range of our services offering

Providing technical assistance to over 2,000+ customers per quarter

Customer portal and online multi-lingual chat sessions available for contracted customers

Specialists in staging services, storage security and IT infrastructure

Prince2 accredited project managers

ISO27001 accredited services with full DR systems and processes

Trade-in, second life services and managed services specialisms

Hammer distribution complete lifecycle support

Explore the stages on the right to see our end-to-end support, from Scope through to Asset disposition.
01_Scope

1. Scope

Including solution design and consultancy 

02_Deploy

2. Deploy

Pre & post delivery build, configure and install

03_educate

3. Educate

Vendor authorised training services

04_project management

4. Project management

For projects requiring skilled PM

05_hosting

5. Hosting

Use of third party datacentre to house private infrastructure 

06_SOC

6. SOC Sensra

Monitor, detect, investigate and remediate cyber threats 24x7

07_monitor

7. Monitor

Proactive monitoring & fault reporting of any IP device

08_maintain_V2

8. Maintain

Reactive support agreement, with advice to fix

09_Manage_V2

9. Manage

Proactive support agreement, complete the fix

10_asset disposition_V2

10. Asset disposition

Removal, disposal and recycling of IT equipment

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Looking for expert-led services to design, deliver, and support complex enterprise solutions?